Pihaaru strives to provide a smooth, safe, and convenient shopping experience.

1. Payment Terms

Payment is required upfront for all orders.

Orders will be confirmed only after successful payment.

Customers must provide all required details (full name, address, contact number, etc.) accurately while placing the order.

Payments can be made securely via QR Code scanning or UPI.

Pihaaru is not responsible for failed transactions due to incorrect details or network issues.

2. Shipping & Delivery

Orders are shipped only to the address provided by the customer during checkout.

Estimated delivery timelines are provided at checkout; actual delivery may vary due to courier delays, weather, holidays, or unforeseen circumstances.

Pihaaru is not responsible for delays caused by courier services or incorrect address details.

Once the order is shipped, tracking information (if available) will be shared with the customer.

3. Shipping Charges

Shipping charges, if any, will be displayed at checkout.

Free shipping may be offered during ongoing promotions; such offers are subject to change without prior notice.

4. Order Cancellation

Orders can be canceled only before payment is made.

Once payment is completed, order cancellation requests will not be entertained; standard Return & Refund Policy will apply after shipment.

5. Important Notes

Customers must provide accurate shipping and contact details to ensure timely delivery.

Any loss or damage due to incorrect details or customer unavailability will not be the responsibility of Pihaaru.