Welcome to Pihaaru (www.pihaaru.com). By accessing or using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

This website is owned and operated by Pihaaru (Surat, Gujarat, India).

By using our website, you agree to comply with these terms and conditions.

We reserve the right to update or change these terms at any time without prior notice.

2. Products

All our products are homemade, natural, and proudly Made in India.

We strive to provide accurate descriptions and images, but slight variations in color, texture, or fragrance may occur as our products are handmade.

Our products are for external use only.

3. Orders & Payments

All orders placed on our website are subject to acceptance and availability.

Payments must be made securely through the provided payment gateways.

We reserve the right to cancel any order if fraudulent or suspicious activity is detected.

4. Shipping & Delivery

Orders are shipped to the address provided by the customer.

Delivery timelines are estimates and may vary due to external factors (courier delays, weather, holidays, etc.).

Pihaaru is not responsible for delays caused by third-party courier services.

5. Returns Replacement & Refunds

Since our products are homemade and personal care related, once opened or used, they cannot be returned.

Refunds or replacements are only applicable in cases of wrong product delivery or damaged products.

Customers must notify us within 24 hours of delivery in case of any issue.

To claim a refund/replacement for a damaged product, the customer must provide unboxing video proof clearly showing the product and its packaging at the time of opening.

Without valid video proof, no return or refund request will be accepted.

6. Limitation of Liability

Pihaaru shall not be held responsible for any misuse of the products.

Although our products are natural and safe, customers are advised to do a patch test before use.

We are not liable for allergic reactions or side effects, as results may vary from person to person.

7. Intellectual Property

All content, images, text, and product descriptions on this website are the property of Pihaaru and cannot be copied, reproduced, or used without permission.

8. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Surat, Gujarat courts only.